Question 1

What if my applicant doesn't connect their payroll or bank account?

Accepted Answer

If payroll data isn't available, we verify employment through income deposits in connected bank accounts. If bank data isn't available, payroll records confirm employment and income. Over 80% of applicants successfully connect at least one source. If neither is available, applicants can upload documents manually with advanced fraud detection — though this results in a 30% lower PropTx score.

Question 2

What does a PropTx Verify tenant screening report include?

Accepted Answer

Our reports include Equifax credit checks, employment and income verification through payroll and bank accounts, landlord reference checks, identity verification, and automated screening across 110,000+ public and private databases for fraud, eviction records, and criminal records.

Question 3

How much does PropTx Verify cost?

Accepted Answer

PropTx Verify uses a credit-based model — credits are only deducted after your tenant report is fully completed. No upfront charges, no surprises. Visit our app for current pricing.

Question 4

How long does it take to get a tenant screening report?

Accepted Answer

Most reports are completed within minutes once the applicant connects their accounts. AI-powered verification calls and reference checks happen automatically 24/7, so there's no waiting on business hours.

Question 5

Is PropTx Verify available across Canada?

Accepted Answer

Yes — PropTx Verify is available to REALTORs®, landlords, and property managers across all Canadian provinces and territories. Our Equifax credit checks and database screening cover nationwide records.

Question 6

How does the AI Voice Verification (Alex) work?

Accepted Answer

Alex is our AI assistant that automates employer and landlord reference calls 24/7. It verifies employment status, income, job title, and tenancy history through natural phone conversations — so you don't have to chase references manually.

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